Frequently Asked Questions

Everything you need to know about your C.O. Bigelow experience.

How can I track the status of my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

What is your return policy for beauty and apothecary products?

We accept returns on most unopened and unused items within 30 days of purchase. For hygiene reasons, certain personal care products cannot be returned once the seal is broken.

Are C.O. Bigelow products tested on animals?

No. C.O. Bigelow is committed to cruelty-free practices. We do not test our finished products or ingredients on animals, nor do we delegate this task to others.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Can I change or cancel my order after it has been placed?

We strive to process orders quickly. If you need to modify or cancel an order, please contact our customer service team immediately. Once an order has reached the shipping floor, we can no longer make changes.